Micro Tech News
Micro Tech has designed a software to help with online ticket entry
February 2, 2009
How can my Customer Service Department save time? How can they reduce errors? What can I do to help my customers get more involved? How can I use the Internet to increase my sales? If you are asking these questions, we may have the solution for you!
Micro Tech designed an online system for customers to create orders using a website interface. The online ordering system is easy to use. Customers are given the ability to include a Purchase Order or Job Reference Number for tracking purposes and also enter notes for additional information. They have the opportunity to enter new shipping addresses as well. They can utilize dropdown menus to select items or power-users can manually key in selections. The screen displays the order as it is compiled, also allowing the customer to delete items if needed. Customers may choose the method of packaging for orders to be shipped.
Once the order is submitted, an email confirmation is sent to the customer with a PDF file of the order attached for their records. The customer stays involved by submitting his/her own orders into the system instead of contacting your Customer Service Department. They are also able to double-check what has been entered into your system by reviewing the email confirmation.
Your customer service department imports the order entered by the customer via the website into your system for processing. This saves your employees time from retrieving faxes, reading emails, or answering phones to record orders. It also reduces errors since the information is imported directly from what the customer entered, instead of being re-entered by your staff.
Centurion Products, Inc. (Centurion), a Micro Tech client, creates stone veneer that looks and also feels like natural stone. They offer over twenty-five patterns and two hundred colors of stone in addition to corner pieces and accessories. Their products are available throughout the United States, Canada, and Japan. Centurion began using this online ordering system in August 2008. Customized to meet their exact needs, ECHO (Electronic Centurion Home Ordering) was born. Lucia Cunningham, Architectural/Customer Relations Manager at Centurion, said “the new ECHO program has helped our Customer Service Department. Not only is importing orders through ECHO more efficient and cost effective from a staffing perspective, it also virtually eliminates mistakes due to incorrect data entry.” After the customer’s system has been checked for compatibility and users briefly trained, ECHO customers create orders by selecting the patterns and colors desired as well as selecting to order quantity by skid or square feet.
So if you would like your customers to be more involved in the ordering process, reduce errors and time for your customer service department, and have the option of receiving orders via the Internet to increase your sales, Micro Tech’s online ordering system may be ideal for you.
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